Privacy Policy

Privacy Policy

Last updated: 4 July 2026

Landlord Central (“we”, “us”, “our”) operates the website landlord-central.co.uk and the application at online.landlord-central.co.uk. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller for personal data collected through this website and the Landlord Central application is:

Landlord Central
[Company name / sole trader name]
[Registered address]
Email: privacy@landlord-central.co.uk

2. What Data We Collect

We may collect and process the following personal data:

  • Account data: name, email address, password (encrypted), phone number.
  • Property data: property addresses, rental amounts, tenancy dates and related documentation you upload.
  • Tenant data: tenant names, contact details and any tenancy information you record in the app.
  • Billing data: subscription plan details. Payment card processing is handled by our third-party payment processor and we do not store card numbers.
  • Usage data: pages visited, features used, IP address, browser type and referring URL, collected automatically via cookies and analytics tools.
  • Communications: any messages or support requests you send us.

3. How We Use Your Data

We use your personal data to:

  • Provide and maintain the Landlord Central service.
  • Process your subscription and manage your account.
  • Send transactional emails (account confirmation, password resets, compliance reminders).
  • Send service updates and, where you have consented, marketing communications.
  • Improve and develop our platform through aggregated, anonymised analytics.
  • Comply with our legal obligations.

4. Legal Basis for Processing

  • Contract: processing necessary to provide the service you have subscribed to.
  • Legitimate interests: analytics, security monitoring and fraud prevention.
  • Consent: marketing emails and non-essential cookies (you may withdraw consent at any time).
  • Legal obligation: where required by UK law.

5. Cookies

We use essential cookies to operate the site and optional analytics cookies to understand how visitors use our content. A cookie consent banner will appear on your first visit. You can manage your cookie preferences at any time via the banner or your browser settings.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our service, including:

  • Cloud hosting provider (servers located in the UK/EEA).
  • Payment processor (e.g. Stripe).
  • Email delivery service.
  • Analytics provider (e.g. Google Analytics — data anonymised).

All third parties are bound by data processing agreements and are required to handle your data securely.

7. Data Retention

We retain your account data for as long as your account is active plus 6 years thereafter (to meet statutory obligations). You may request deletion of your account and associated data at any time by emailing privacy@landlord-central.co.uk.

8. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Rectification of inaccurate data.
  • Erasure (“right to be forgotten”) where no overriding legal obligation applies.
  • Restriction of processing in certain circumstances.
  • Data portability — receive your data in a structured, machine-readable format.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at privacy@landlord-central.co.uk. We will respond within one calendar month.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data is transmitted over HTTPS and stored on encrypted servers.

10. Complaints

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly: ico.org.uk — 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
privacy@landlord-central.co.uk